Terms and Rates

We expect all regular clients to take out and maintain an annual support contract.  Should the contract lapse, any work is charged at the higher, non-support rates shown below.

Priority is always given to clients with a support contract.

WITH Annual Telephone Support:

Call out charge for all site visits: £96 + VAT - Includes 1st hour on-site + up to 1 hour travel
Standard rate for additional on-site labour and in-house work: £60 / Hour
Standard rate for additional travel time to/from site: £36 / Hour

Annual Telephone Support:

1 - 3 PCs - £125
4 - 6 PCs - £200
7 - 15 PCs - £275
16 - 30 PCs - £350
31 - 50 PCs - £500

WITHOUT Annual Telephone Support:

Call out charge for all site visits: £150 + VAT - Includes 1st hour on-site + up to 1 hour travel
Standard rate for additional on-site labour, in-house work and telephone support: £80 / Hour
Standard rate for additional travel time to/from site: £36 / Hour

NOTE: All prices and rate are subject to VAT. A late payment surcharge will be applied where payment is not received within 30 days of date of invoice. Please see Terms and conditions (below) for details.

Our Detailed Terms and Conditions:

Please note that the Terms and Conditions document, must be signed and faxed to the number shown prior to commencement of any work.

Click HERE to download our standard Terms and Conditions document as a PDF file.